Project Basic Info
Nestled in the heart of Kerio, Kerio Hospital stands as a prominent Level 5 medical institution, offering a diverse spectrum of healthcare services, ranging from dental care to clinical expertise and ambulance services. Faced with the imperative of modernizing its patient outreach and engagement, Kerio Hospital embarked on a transformative journey by seeking the creation of an informative and interactive website. This comprehensive digital platform aimed to provide intricate insights into medical offerings, specialty departments, and healthcare professionals available within the hospital’s premises.The Following was to be achieved.
- Provide detailed information about medical services, specialties, departments, and healthcare professionals available at the hospital.
- Allow patients to request and schedule appointments online, making it convenient for them to access healthcare services.
- Offer clear instructions for what to do in case of emergencies, including contact information for urgent care, emergency departments, and helplines.
- Share educational articles, videos, and resources on health topics, preventive care, treatment options, and general wellness.
- Post job openings, internship opportunities, and information about the hospital’s work culture to attract potential employees and healthcare professionals.
- Allow patients to leave feedback, testimonials, and contact the hospital’s administration for inquiries or concerns.
- Link to the hospital’s social media accounts to foster engagement and provide a platform for sharing health tips, stories, and community involvement.
- Provided information about virtual consultations and telehealth services, allowing patients to receive medical advice remotely.
- Explain billing procedures, accepted insurance plans, and options for payment, helping patients understand the financial aspects of their care.
- Provide guidelines and visiting hours for family and friends, especially if there are restrictions due to pandemic situations or other factors.
- Promote health fairs, workshops, seminars, and other community events organized by the hospital to engage with the local population.
- Highlight the hospital’s involvement in medical research, clinical trials, and innovative treatments to showcase its expertise and advancements.
- Share the latest health news, medical breakthroughs, and updates on healthcare policies or regulations that may affect patients.
- Share details about volunteering at the hospital, including roles available and how interested individuals can get involved.
Project Information
Clients:
Kerio Hospital
Project Date:
August, 2022
Categories:
Hospital
Project Challenge
A Number of challenges were faced due to the absence of the platform which include:
- Limited Information Availability: Without a website, Kerio Hospital faced challenges in providing comprehensive information about their medical services, specialties, departments, and healthcare professionals to potential patients.
- Appointment Inconvenience: Patients had to rely solely on phone calls or physical visits to schedule appointments, leading to potential delays, missed opportunities, and an inefficient appointment management process.
- Emergency Communication Hurdles: In the absence of a website, patients lacked easily accessible instructions and contact information for emergencies, potentially leading to confusion and delayed responses during critical situations.
- Lack of Health Resources: The hospital couldn’t share educational articles, videos, and resources on health topics, preventive care, and treatment options, missing an opportunity to promote health awareness and education.
- Limited Recruitment Reach: Job openings and internship opportunities couldn’t be efficiently advertised, limiting the hospital’s reach in attracting potential employees and healthcare professionals.
- Feedback and Testimonial Gap: Without an online platform, patients had no structured way to leave feedback, testimonials, or contact the hospital’s administration for inquiries or concerns, potentially impacting patient satisfaction and engagement.
- Missed Community Engagement: The hospital lacked a digital space to engage with the community through social media, missing out on sharing health tips, stories, and fostering a sense of community involvement.
Project Result
After the successful implementation of the website for Kerio Hospital, several positive outcomes were achieved:- Enhanced Information Dissemination: The website provided a platform to present detailed information about medical services, specialties, departments, and healthcare professionals, improving patient understanding and engagement.
- Efficient Appointment Management: The online appointment system enabled patients to conveniently request and schedule appointments, streamlining the process and reducing waiting times.
- Effective Emergency Communication: The website offered clear instructions and emergency contact information, ensuring patients knew how to respond during urgent situations, leading to improved patient safety and care.
- Health Education and Resources: By sharing educational articles, videos, and resources, the hospital contributed to health awareness, preventive care, and informed decision-making among patients.
- Expanded Recruitment Reach: The website allowed the hospital to advertise job openings, internships, and work culture information, attracting potential employees and healthcare professionals from a wider pool.
- Enhanced Patient Engagement: Patients could leave feedback, testimonials, and contact the hospital’s administration, fostering improved patient satisfaction, communication, and overall engagement.
- Community Interaction: The website’s integration with social media accounts facilitated community engagement, health information sharing, and building a sense of connectedness with patients and the broader community.
